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Emergency and Crisis Management

At CEPA, the safety and security of our customers (students and faculty leaders) and our employees are of the utmost importance. Since in an emergency every minute counts, it is important to know ahead of time how to react, as this will save valuable time during a crisis.

Therefore, an emergency and crisis management plan has been developed and implemented. This plan shows the steps CEPA will follow in the event of a crisis and outlines what CEPA expects its on-site coordinators as well as its employees to do in a given emergency, and will ensure they cope effectively by specifying who must be contacted, who has decision-making authority and who will perform certain tasks.

A copy of the current crisis management plan can be sent to you upon request. Please contact us at info@cepa-europe.com.

CEPA Emergency Service

CEPA has 24-hour emergency contact service available while groups are traveling.
24-hour Emergency Number: +49 (0) 176 61 39 06 13


Precautions

Effective management of a crisis depends on immediate access to information. Therefore, measures taken to collect information prior to the group’s arrival will enable employees to respond more efficiently in the unlikely event of a crisis. That includes the following forms:
  • Completed University Emergency Contact Form
  • Emergency Information Card, which contains:
    • General European emergency number: 112
    • Hotel(s): name, address and phone number
    • Coordinator(s): name and cell phone number
    • Local embassy phone number(s) according to the group’s country of origin
  • List of participants including all details and cell phone numbers
  • Completed Sickness and Incident Report Forms
  • Independent Travel Information Forms